The purpose of this survey is to determine how well we have provided service to you over the past year. Thank you for taking the time to respond to our questions. Your answers will help us better serve you because your business is important to us.  

Which one of the following offices do you typically deal with?
    Rutland   Sutton   Worcester

Overall, how would you rate the service you have received from Herlihy Insurance Group?
    Excellent   Very Good   Good   Fair   Poor

How many times have you spoken with a representative from Herlihy Insurance Group over the past year?
    More than 10 times   5-9 times   1-4 times   Never

 
If you have ever had a concern or issue with your coverage, how long did it take to get your problem resolved
from the time you first contacted us?
    Immediately   Same day   1-3 days   1-3 weeks
  Over a month   Never   Have not had a problem

 
If it took more than one phone call, visit, etc. to resolve your problem, why was the second
communication necessary?
 

Specifically, how would you rate us on the following attributes?
  Being Knowledgeable   Excellent   Very Good   Good   Fair   Poor
  Being Courteous   Excellent   Very Good   Good   Fair   Poor
  Timely Problem Resolution   Excellent   Very Good   Good   Fair   Poor
  Thoroughness of Information   Excellent   Very Good   Good   Fair   Poor
  Responsive to Your Needs   Excellent   Very Good   Good   Fair   Poor

Do you have any comments on any of our staff members, either pro or con?
 

What is the one thing we could have done better to serve you over the last six months?
 

Do you have any additional comments?
 

 
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© 1998-2007 Herlihy Insurance Group          51 Pullman Street          Worcester, MA          01606          1.888.756.5159          info@herlihygroup.com